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Certificate No:435942023
© 2023 Bestcare24 | All rights Reserved
Bestcare24 is dedicated to safeguarding the privacy of our website visitors, newsletter subscribers, and individuals who provide us with their contact details. We value your personal information and encourage you to read our Privacy Policy to learn how we handle it. We may occasionally introduce new services or information that could impact this policy, and we welcome any questions or concerns you may have. Please don’t hesitate to email us at enquiries@bestcare24.com.
At Bestcare24, we want to be transparent about how we handle your personal information. Our privacy policy outlines what you can expect when you share your information with us. This policy applies to all information collected by Bestcare24, including:
Individuals who browse our website
Those who engage with us on social media platforms
People who provide their information through online contact forms, emails, or in-person or phone conversations
Individuals who utilize Bestcare24’s services
Job seekers, current staff, and past employees of Bestcare24.
At Bestcare24, we value every type of interaction with us, whether it’s online or offline. We prioritize the protection of personal information for all individuals, including those who utilize our services and job applicants.
Our privacy policy covers the following information:
The external systems and providers we utilize
The process for submitting complaints or inquiries about our privacy policy
How to access personal information we have collected
Circumstances under which we may disclose personal information
Links to external websites found on our platform
Any modifications made to this policy in the future
Details about our company
At Bestcare24, we value transparency in our privacy policy. We disclose the third-party systems we use and offer instructions on how to submit inquiries or complaints. We also provide access to personal information and explain when and why we may need to disclose it. Our policy includes links to external sites and any changes made will be communicated. Lastly, we offer our company details for your reference.
At Bestcare24, we use cookies on our website to enhance your browsing experience and improve the functionality of our site. Cookies are small text files that are stored on your device when you visit our website. They can help us remember your preferences and settings, as well as gather information about your usage of our site.
Our cookies are safe and do not harm your device or compromise your privacy. We always give you the option to accept or decline cookies, and you can modify your settings at any time. By using our website, you consent to our use of cookies in accordance with our Cookie Policy. However, please note that you may not be able to use the full service on our website or other websites without cookies.
The cookies used on our site are provided by a third-party, and their cookie policies may change over time, which is beyond our control. We will monitor this policy regularly and update it accordingly. However, we recommend that you also check their website for the latest updates. Additionally, other websites that we may link to may also use cookies to collect information from you.
At Bestcare24, we use MailChimp.com to deliver our email newsletters and track their performance using industry-standard technology. This helps us improve our content and delivery. Rest assured, we do not collect any personally identifiable information through our newsletters. For more information, please see https://MailChimp.com/legal/privacy/.
At Bestcare24, we use social sharing buttons on our website to allow you to easily share our content with your friends on various social networks, including Twitter, LinkedIn, and Facebook. Please note that when using these buttons, you will be asked to log in to your social network account. This process is handled directly with the social network providers and their databases and servers.
As a result, we cannot be held responsible for any use of your personally identifiable information or any further use of cookies by these providers. We encourage you to review the privacy policies of these social networks and adjust your settings accordingly. At Bestcare24, we value your privacy and strive to protect your personal information at all times.
At Bestcare24, we take website security and user privacy seriously. To ensure the security and performance of our website, we use a third-party service that processes the IP addresses of our site visitors. We understand the importance of protecting your personal information, which is why we take steps to ensure that this data is handled securely and in accordance with our privacy policy.
Our third-party service provider, Sucuri, specializes in website security and takes measures to protect user privacy. If you would like to learn more about our approach to website security and user privacy, please visit https://sucuri.net/website-security/how-we-do-it. At Bestcare24, we’re committed to ensuring a safe and secure browsing experience for all of our users.
At Bestcare24, we use a third-party provider to publish our website and content, including some of our microsites. These sites are hosted on our behalf through a Service Level Agreement. To power our website, we use a WordPress installation and may collect anonymous data about user activity on the site.
This information includes metrics such as page views and helps us monitor and report on the effectiveness of our site. We use this data to make data-driven decisions that improve the user experience and functionality of our website.
We prioritize the security and privacy of our users’ data and operate in accordance with our privacy policy. To learn more about how WordPress processes data, we encourage you to read Automattic’s privacy notice. At Bestcare24, we strive to ensure a safe and seamless browsing experience for all of our users.
Bestcare24 maintains an active presence on several external social media channels, including Facebook, Twitter, LinkedIn, and YouTube. These channels serve as a platform through which we share company news and other content that may be of interest to our connections. To manage our social media activity, we may use a social media management tool like Hootsuite.
It’s important to note that while Bestcare24 has official profiles on external social media channels, this does not constitute endorsement of those channels or the companies that own them, nor does it make us responsible for their products or services. When accessing external social media channels, you do so at your own risk, and Bestcare24 is not responsible for any losses or damages that may result from their use.
Each social media channel we use has its own terms and conditions that users must comply with, in addition to our own. Additionally, when you use any of our social media channels, we may record and retain information (anonymous or otherwise) about you, including your use of our sites and the frequency of your visits. The individual social media channels may also be permitted to share certain information with us based on your personalized privacy settings on those channels.
By using our social media channels and providing us with personal information, you agree to these terms. If you disagree with any of these terms, we advise against accessing our social media channels. At Bestcare24, we are committed to protecting our users’ privacy and ensuring a safe browsing experience.
At Bestcare24, we use your personal data to keep you informed about our services. We may communicate with you through various channels, including email, telephone, or post, and the communication may originate from our main office or regional offices. We value your privacy and assure you that we will not share your details with any third-party for marketing purposes.
You have the right to opt-out of receiving any communication from us at any time. You can unsubscribe from our communication by following the instructions provided in the email (if applicable) or by contacting us directly at enquiries@bestcare24.co.uk. At Bestcare24, we respect your preferences and strive to ensure that our communications with you are relevant and beneficial.
At Bestcare24, we respect the privacy of our website visitors and take steps to ensure that any personal data collected through our enquiry forms is handled securely and responsibly. When you submit an enquiry form on our website, we only require information that is essential to provide you with the intended response. We do not collect any unnecessary data.
Once the contact form is submitted, the information is processed and an email is sent to the designated email address for that enquiry. Any personal data collected through the enquiry form is saved to the website’s primary database using the ‘Flamingo’ plugin. This data is retained on our website for a period of six months before it is deleted. Access to this data is restricted to a team of authorized staff members who have their own login information, ensuring that your personal information is kept confidential.
At Bestcare24, we understand the importance of data privacy and take measures to ensure that any personal data we collect is handled responsibly and in accordance with our privacy policy. If you have any concerns or questions about how we handle personal data, please do not hesitate to contact us.
At Bestcare24, we take email security seriously and have implemented measures to ensure that any emails sent to us are handled securely. Our emails are backed up using secure, tier 3 military-grade data centers that are replicated across the country, providing a high level of redundancy and ensuring that our data is always accessible. When we receive an email, we extract the relevant information for its intended purpose and store it securely. Once this is done, the email is deleted to further protect your data.
As an additional security measure, we monitor all emails sent to us, including any file attachments, for viruses or malicious software. We strongly advise that you ensure any emails you send to us are within the bounds of the law and do not contain any sensitive or confidential information. By taking these measures, we aim to provide our clients with a safe and secure means of communication, protecting their data and ensuring their peace of mind.
At Bestcare24, we take the privacy and security of our customers seriously, especially when it comes to social media communications. We would like to remind you that any contributions you make on our public social media channels will be visible to anyone who has access to them. As such, we encourage you to be mindful of the information you share on these channels.
We would also like to draw your attention to the fact that messages sent over the Internet or via mobile applications may not be completely secure, and are subject to possible interception, loss, or alteration. While this is outside of our control, we take measures to protect your data and will not be liable for any damages or losses that may result from any messages sent by you to us or vice versa.
To better understand our customers, we may record and retain comments and opinions that you make on our public social media channels. If you send us a private or direct message via social media, the message will be stored by the social media channel and Hootsuite for a period of three months and will not be shared with any other organizations.
Please rest assured that any personal data you provide to us is covered under our privacy policy, and we take steps to ensure that it is handled securely and in line with legal requirements. At Bestcare24, we strive to provide a safe and secure means of communication for our customers, protecting their data and maintaining their privacy.
At Bestcare24, we take complaints and enquiries seriously and have implemented measures to ensure that any personal data collected during this process is handled securely and responsibly. When we receive a complaint, we create a file containing the details of the complaint, which usually includes the identity of the complainant and any other individuals involved in the complaint.
We only use the personal information we collect during this process to process the complaint and to check on the level of service we provide. We also compile and publish statistics showing information like the number of complaints we receive, but this information is not presented in a form that identifies anyone.
In some cases, we may need to disclose the complainant’s identity to whoever the complaint is about, such as when the accuracy of a person’s record is in dispute. However, we make efforts to respect a complainant’s request for anonymity, though this may not always be possible.
To maintain data privacy, personal information contained in complaint and enquiry files is retained in line with our retention policy, which means that information relating to a complaint or enquiry is retained for two years from closure and is kept in a secure environment with access restricted according to the “need to know” principle.
At Bestcare24, we believe in providing excellent customer service and handling complaints and enquiries promptly and professionally. Rest assured that any personal data collected during this process is handled with the utmost care and in line with legal requirements.
Bestcare24 is a home care provider that offers a range of services to individuals who require support in their daily lives. As part of our services, we may need to collect and use personal data from people who enquire about our services. However, we ensure that we only use this data to provide the service requested and for other closely related purposes.
We respect and maintain the privacy and confidentiality of your personal data at all times, and we guarantee to handle it in accordance with our Privacy Policy. As per the Data Protection Law, we may use your personal data as required to provide you with our services. With your consent, we may also use your personal data to offer you other services that we believe may be of interest to you. Additionally, we may use your personal data for internal purposes associated with maintaining our business, ultimately supporting us in providing effective service to you, and for marketing purposes. We may also use your personal data as mandated by law, such as for tax purposes and to comply with the legislative requirements of the Care Regulator.
In certain limited circumstances, we may disclose personal data, including sensitive personal data, to third parties if we believe that such disclosure is in your best interest, appropriate for the performance of our services, or is required by law. We may also submit details of your name, address, and payment record to a credit reference agency.
At Bestcare24, we take your personal data privacy seriously, and we ensure that your data is handled securely and responsibly. We take all necessary measures to protect your privacy and maintain the confidentiality of your personal data.
Bestcare24 is responsible for the data you provide during our home care services unless otherwise stated. If you have any questions or concerns about our data protection policies or how we handle your information, please feel free to contact us at enquiries@bestcare24.com. We are dedicated to ensuring that your personal data is handled with the utmost care and in accordance with our Privacy Policy and the Data Protection Law.
Bestcare24 values the privacy and security of all job applicants’ personal data. We use the information provided during the recruitment process solely to progress job applications and fulfil legal requirements. We do not share any information with third parties for marketing purposes, nor do we share data outside of the European Economic Area. All data is held securely by us and/or our data processors, in electronic or physical format.
We use the contact details provided by job applicants to progress their applications and assess suitability for the applied role. At Bestcare24, we are committed to data protection and take all necessary measures to ensure that personal data is handled with confidentiality and security. We believe that data protection is a fundamental right for everyone.
At Bestcare24, we understand the importance of protecting personal data, not only for job applicants but for everyone. We are dedicated to ensuring that all personal data is handled with the utmost care and in accordance with data protection laws.
Bestcare24 values transparency and honesty in protecting personal data during employment applications. We only collect necessary information and do not retain it longer than needed. Personal information, such as name and employment history, is used to assess suitability for the role.
While optional, not providing it may affect the application. We handle all personal data with care and in accordance with data protection laws, including sensitive medical history. Our goal is to provide tailored services and the best care possible. We prioritize transparency to build trust and are happy to answer any questions about personal data security and confidentiality.
During the job application process, we require certain personal details to assess your suitability for the role you have applied for. At Bestcare24, we ask for your name, contact details, previous experience, education, and references. Our recruitment team will have access to all of this information to help determine if you are a good fit for the position.
In addition to the above, we also ask for equal opportunities information. While this information is not mandatory, providing it helps us to produce and monitor equal opportunities statistics. Rest assured that this information will not be made available to any staff who are not involved in the recruitment process, in a way that can identify you.
At Bestcare24, we understand that trust is essential when applying for a job, and we handle all personal data with care and in accordance with data protection laws. We believe that providing relevant information during the application stage is crucial to finding the right candidate for the job.
Bestcare24 values confidentiality in job application shortlisting. Our hiring managers assess applications and shortlist candidates for interviews without access to personal details or equal opportunities information.
We believe confidentiality during this process ensures fairness and impartiality, and decisions are based solely on the information provided in the application. Our commitment to a fair and transparent recruitment process means we select the best candidates based on qualifications and experience.
During the job application process, we may ask you to participate in assessment days, complete tests or occupational personality profile questionnaires, and/or attend an interview, or a combination of these. Both you and us generate information during these assessments, such as written test results or interview notes. We store this information at Bestcare24.
If you are unsuccessful in your application, we may ask if you would like your details to be retained in our talent pool for six months. By giving your consent, we can proactively contact you should any further suitable vacancies arise.
At Bestcare24, we believe in providing a fair and comprehensive recruitment process. We use assessments to gain a better understanding of your abilities and suitability for the role. Additionally, our talent pool helps us to stay connected with candidates who have previously shown an interest in working with us. We are committed to maintaining the confidentiality and security of all personal information provided in job applications.
At Bestcare24, we believe in carrying out pre-employment checks to ensure the trustworthiness, integrity, and reliability of our staff. If we make a conditional offer of employment, we will require certain information from you to carry out these checks. You must successfully complete all pre-employment checks before receiving a final offer.
We will ask you to provide proof of your identity and qualifications, which will be verified by our recruitment team. Additionally, you will be asked to complete a criminal records declaration, provide relevant personal details for an enhanced Criminal Record check, and supply referee details for reference checks.
We also ask for health-related information to establish your fitness to work. If we make a final offer, we will require your bank details for salary payments, emergency contact details in case of a work-related emergency, and information about your membership of a Civil Service Pension scheme.
At Bestcare24, we believe in maintaining the confidentiality and security of all personal information provided during the recruitment process. We are committed to carrying out thorough and fair pre-employment checks to ensure the safety and well-being of our clients and staff.
Bestcare24 uses third-party data processors for recruitment services. They can only use your personal information with our instruction and cannot share it with any other organization. We carefully select data processors and set high standards for data protection.
However, we may disclose your information to regulatory authorities and share it with our affiliates. We prioritize data protection and security and ensure that personal information is processed lawfully and fairly for a safe recruitment process.
Bestcare24 offers a workplace pension scheme through The People’s Pension. We will enroll you automatically and share your name, date of birth, National Insurance number, and salary details with The People’s Pension. However, your bank details will not be shared at this time. Your personal information is only shared to enroll you in the pension scheme and is kept confidential.
The People’s Pension is a reputable provider, chosen to offer employees a reliable and secure pension scheme. You have the option to opt-out of the scheme, but we encourage participation to secure your future.
At Bestcare24, we prioritize the security and confidentiality of personal information. We are committed to providing a transparent and convenient pension scheme enrollment process for our employees.
Bestcare24 uses NHS Accountancy to process payroll. We will share your name, address, date of birth, National Insurance number, P45, and salary information with them. Your bank details will not be shared. We chose NHS Accountancy for efficient and accurate payroll processing, and they have a contract to keep your information secure. We take data protection seriously and have measures in place to ensure confidentiality and security.
Bestcare24 uses MiVision, HSBC, as our corporate credit card provider. If you have been issued with a card, they will have some of your personal information. The details they require for the application are your name, date of birth, gender, email address, and contact number. MiVision, HSBC, will hold this information.
We prioritize data protection and ensure that personal information is processed lawfully and fairly. We believe that using a reputable corporate credit card provider like MiVision, HSBC, helps us achieve this goal.
If you receive a conditional job offer from Bestcare24, we will ask you to complete a health questionnaire. This helps us determine your fitness to undertake the work and identify any necessary adjustments to the work environment or systems. You can choose to fill out a paper-based version or use a link we provide.
Your health questionnaire will be stored for the duration of your employment and for six years following the end of your employment. You are entitled to see the report before it is sent to us. However, if you decline to share the report, it could affect your job offer.
At Bestcare24, we prioritize the health and safety of our employees. We believe that completing a health questionnaire helps us create a safe and healthy work environment for everyone.
Bestcare24 retains the information you provide during the job application process for the duration of your employment plus six years after your employment ends. This includes your criminal records declaration, fitness to work, records of any security checks, and references.
If you are unsuccessful, the information you provided until that point will be retained for six months from the closure of the campaign. Interview notes and equal opportunities information are retained for the same period.
We prioritize data protection and ensure that personal information is processed lawfully and fairly. We believe that retaining job application information helps us maintain accurate employee records and comply with legal requirements.
At Bestcare24, final recruitment decisions are made by hiring managers and members of our recruitment team. We carefully consider all information gathered throughout the application process to ensure fair and transparent decision-making.
We understand that you may have questions about the decisions made about your application. You can speak to your contact within our recruitment team or email enquiries@bestcare24.com for feedback.
We believe that providing feedback is an essential part of our recruitment process. We are committed to ensuring that all candidates receive fair and equitable treatment throughout the application process.