Our Mission
Our purpose & approach
Bestcare24 is a leading home care service provider within Southampton area. We are one of the fastest growing domiciliary care agencies offering various services to various service users. We provide high-quality care services to individuals of 18 and above age groups. We offer personalized care plans tailored to the unique needs and preferences of our clients. Our caregivers are warm and welcoming, and we invest heavily in staff training, innovation, and community involvement to ensure exceptional care and service. We are committed in changing the perception of aged care and delivering the best possible care and service to our clients.
To accomplish this, we have created four guiding principles for our care and services:
- concern for the welfare of our clients
- making it as simple as possible for clients to access its services
- comprehension of the particular requirements of each client
- assisting clients in feeling content in their homes
To create a culture of excellent service and performance throughout our organisation, we make significant investments in research and training.
To accomplish this, we have created four guiding
principles for our care and services:
concern for the welfare of our clients
making it as simple as possible for clients to access its services
comprehension of the particular requirements of each client
assisting clients in feeling content in their homes
About our mission
Our mission is to make every day the best it can be for our clients, their families, and employees. We are committed in providing high-quality care and exceptional service, fostering a culture of excellence and continuous improvement. We strive to create a warm and welcoming environment that makes the transition to a care facility as easy and comfortable as possible for our clients.
Our Values
We are guided by a set of core values that underpin all of our operations. These values include Respect, Integrity, Passion, Accountability, Teamwork, and Innovation. We take pride in instilling a philosophy of individualized care across the country , with the aim of providing high-quality care and services in home-like environments where our clients will feel valued, respected, and proud. We recognizes that ongoing education and development are essential to attracting and retaining talented employees and managers. We are committed to investing in the growth and development of our staff, knowing that this is critical to achieving a leadership position in changing the perception of ageing and how our care services should be provided. By fostering a culture of continuous learning and improvement, we strive to deliver the best possible care and service to our clients, ensuring that they receive the support they need to live fulfilling and enjoyable lives.
Staff Profile
A list of current staff and their qualifications is available on request and on display in the office. The staff allocated to support you will be chosen in order to match their skills with your needs. In addition to the direct support staff the Registered Manager works 40 hours per week, most of which should be in addition to the levels displayed. Employees receive the training appropriate to their work, for example Food Hygiene. All employees receive annual training in health and safety matters such as moving and handling, fire awareness and procedures, adult protection issues, and a range of other matters.
Making a Complaint and Giving Compliments
We believe that complaints and compliments are a valuable indicator of the quality of our service, and an opportunity to improve that quality. We encourage Service Users to instigate the complaints procedure whenever they feel that this is necessary. We do not wish to confine complaints to major issues. It is our policy that all matters which disturb or upset a Service User should be reported, recorded, and corrective action should be taken. Only in that way can we work towards meeting our aim of continuously improving our service.
Our commitment is that:
All complaints will be taken seriously.
All complaints will be acted upon with fairness and impartiality.
You will receive a response within 24 hours of the complaint being made, and a final reply within 28 days.
If the complaint is upheld, you will receive a written apology and appropriate action will be taken to rectify the complaint, and you will be informed of what that action is.
Service Users are entitled to involve an impartial third party in the complaint procedure if they so wish.
Service Users and their representatives may take their complaints to persons in authority outside the Agency. In the event of a serious issue and complaint, you should contact the CQC.
Privacy and Dignity
We aim to respect your privacy and dignity at all times. Please speak out, or speak to the supervisor or Registered Manager if your privacy or dignity is not being respected.
