For District & Mental Health Nurses: Request a Care Support Call for a Patient
We can advise a patient and, if they wish, arrange a fully-managed Bestcare24 live-in or complex care package. Our service is provided at no charge to patients and families, offering truly independent, professional guidance that you can trust. We are widely commissioned by the NHS and work in partnership with community teams across England.
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Request a Care Support Call for a Patient
Organise care directly from the field. Timely, professional help for the people you support.
You see firsthand the moment a patient can no longer manage at home safely. They, or their family, are often unsure where to turn or reluctant to ask for help in arranging care. Bestcare24’s service, founded on the principle of compassionate, expert guidance, is here to support you and your patients every step of the way.
District and mental health nurses now have the option to request an initial care support call for a patient via our simple, GDPR-compliant online form. A dedicated local care expert from Bestcare24 will contact the patient directly. We will answer all their questions about live-in care and, with their permission, take over the entire process of arranging a full assessment and a bespoke care package. This allows you to focus on your clinical priorities, confident that your patient’s care needs are being expertly addressed.
Our service is trusted and widely used by NHS Trusts, Integrated Care Boards (ICBs), and community health partnerships, working seamlessly to support patient flow and positive outcomes.
Patient wellbeing and sustainable care are at the heart of our service.
- We are experts in arranging rapid-response home care to facilitate safe discharge from hospital and prevent unnecessary readmissions.
- We have successfully arranged specialist live-in care for thousands of families, providing a stable, high-quality alternative to residential placement.
- A Service Delivery Model You Can Confidently Trust
- When you refer a patient to Bestcare24, you are connecting them with a partner who understands the complexities of community and mental health care.
Our dedicated Nurse Liaison Team and Care Managers are available for discussions, can support complex case reviews, and will keep you informed of your patient’s care journey. We handle all the complexities, including:
Conducting a comprehensive, person-centred care assessment that respects the patient’s clinical history and mental health needs.
Carefully matching a fully-trained, vetted care professional to the patient’s specific needs, whether related to dementia, Parkinson’s, palliative care, or complex mental health conditions.
Managing the entire care package, including detailed care plans, risk assessments, and medication management support where required.
Providing clear, independent advice on funding options, such as NHS Continuing Healthcare (CHC) , local authority contributions, and self-funding.
Our service is always free and completely independent for patients and their families.
We have a proven track record of enabling patients with diverse and complex needs to live safely, comfortably, and with dignity in their own homes, providing peace of mind for them, their families, and the clinical teams involved in their care.